Your Local Financial Dispute Resolution Body
If you’re dissatisfied with the final decision of your complaint, you may refer your concern to the financial ombudsman or alternative dispute resolution body in your jurisdiction. Below is a country-by-country list of these organisations.
FMA (Finanzmarktaufsicht/ Financial Market Authority)
Address: FMA, Otto-Wagner-Platz 5, A-1090 Wien
Telephone: +43(1) 249 59 3444
fma@fma.gv.at
https://www.fma.gv.at
Ombudsman des Assurances/Ombudsman van de Verzekeringen
Address: Ombudsman des Assurances, Square de Meeûs 35, 1000 Bruxelles
Telephone: +32 (0) 2 547 58 71
info@ombudsman-insurance.be
Complaint form
FSC (Financial Supervision Commission)
Address: FSC, No. 16 Budapeshta Str., 1000 Sofia
Telephone: +359 2 9404 999
https://www.fsc.bg
Complaint form
HANFA (Hrvatska Agencija za Nadzor Financijskih Usluga/ Croatian Financial Services Supervisory Agency)
Address: HANFA, Franje Račkoga 6, Zagreb
Telephone: +385 1 6173 200
info@hanfa.hr
https://www.hanfa.hr
Financial Ombudsman of the Republic of Cyprus
Address: Financial Ombudsman of the Republic of Cyprus, 15 Kypranoros, 1061 Nicosia
Telephone: +357 2284 8900
complaints@financialombudsman.gov.cy
https://www.financialombudsman.gov.cy
Complaint form
CNB (Czech National Bank)
Address: CNB, Consumer Protection Department, Na Príkope 864/28, 115 03 Prague 1
Telephone: +420 224 411 111 or Telephone: +800 160 170 free from Czech Republic
https://www.cnb.cz
Complaint form
Ankenævnet for Forsikring (Insurance Complaints Board)
Address: Ankenævnet for Forsikring, Østergade 18, 2., 1100 København K
Telephone: +45 33 15 89 00
https://ankeforsikring.dk
ankeforsikring@ankeforsikring.dk
Complaint form
Finantsinspektsioon (Estonian Financial Supervision and Resolution Authority)
Address: Finantsinspektsioon, Sakala 4 Tallinn, 15030 Estonia
Telephone: +372 668 0500
info@fi.ee
https://www.fi.ee
Complaint form
FINE (Finnish Financial Ombudsman Bureau)
Address: Finnish Financial Ombudsman Bureau, Porkkalankatu 1, 00180 Helsinki
Telephone: +358 9 6850 120
info@fine.fi
https://www.fine.fi
Complaint form
Consumer dispute board
Website: https://www.kuluttajariita.fi
Address: Consumer Disputes Board, Unioninkatu 16, PO Box 306, FI-00531 Helsinki
Email: kril@oikeus.fi
Telephone: 029 566 5200
Le médiateur de l’assurance
Address: La Médiation de l’Assurance, TSA 50110, 75441 Paris Cedex 09
https://www.mediation-assurance.org
Complaint form
ACPR (Autorité de Contrôle Prudentiel et de Résolution)
Address: Banque de France, ACPR, TSA 50120, 75035 Paris Cedex 01
Telephone : +33 (0)1 49 95 40 00
https://acpr.banque-france.fr
BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht)
Address: BaFin – Graurheindorfer Straße 108, D – 53117 Bonn
Telephone: +49 (0)228 299 70 299 or Telephone: +0800 2 100 500 free from Germany
poststelle@bafin.de
www.bafin.de
Complaint form
Hellenic Consumers Ombudsman
Address: Hellenic Consumers Ombudsman, 144 Alexandras Avenue, 114 71, Athens
Telephone : +30 210 6460862
grammateia@synigoroskatanaloti.gr
https://www.synigoroskatanaloti.gr
Bank of Greece
Address: Bank of Greece, 21 El. Venizelos, GR 102 50 Athens
Telephone : +33 (0)1 49 95 40 00
insurancecomplaints@bankofgreece.gr
Ministry of Development & Investments
Address: Ministry of Development & Investments, General Directorate for Market and Consumer Protection, Kaningos Square, 101 81 Athens
1520@mindev.gov.gr
MNB (Magyar Nemzeti Bank/Hungarian national bank)
Address: MNB, 1534 Budapest BKKP Postafiók: 777
Telephone : +36 (80) 203 776
ugyfelszolgalat@mnb.hu
https://www.mnb.hu
https://www.mnb.hu/letoltes/fogyasztoi-kerelem-az-mnbhez-20180904.pdf
PBT (Pénzügyi Békélteto Testület/ Financial Arbitration Board)
Address: PBT, Magyar Nemzeti Bank, 1850, Ügyfélszolgálat: 1122 Budapest, Krisztina krt. 6.
Telephone : +36 (1) 428 2600
info@mnb.hu
https://www.mnb.hu/bekeltetes
Insurance Complaints Committee
Address: Úrskurðarnefnd í vátryggingamálum, Guðrúnartún 1, 105 Reykjavík
Telephone: + 354 578 6500
tryggingar@nefndir.is
https://www.fme.is
FSPO (Financial Services and Pensions Ombudsman)
Address: FSPO, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
Telephone: +353 1 567 7000
info@fspo.ie
https://fspo.ie
Complaint form
IVASS (Istituto per la vigilanza sulle assicurazioni)
Address: IVASS, Via del Quirinale, 21 – 00187 Rome
Telephone: +39 06 404 14 679 or Telephone: +800 486661 free from Italy
tutela.consumatore@pec.ivass.it
https://www.ivass.it
Complaint form
Arbitro Assicurativo / Insurance Arbiter
Website: www.arbitroassicurativo.org
LAA (Latvijas Apdrošinātāju asociācija /Latvian Insurers Association)
Address: LAA, 4, Toma street, 1st floor, LV-1003, Riga
Telephone: +371 67360898
office@laa.lv
https://www.laa.lv
FMA (Financial Market Authority)
Address: FMA, Landstrasse 109, P.O. Box 279, 9490 Vaduz
Telephone: +423 236 73 73
info@fma-li.li
https://www.fma-li.li
Lietuvos Bankas (Bank of Lithuania)
Address: Lietuvos Bankas, Totorių g. 4, 01121 Vilnius
Telephone: +370 5 251 2763 or Telephone: +370 800 50 500 free from Lithuania
info@lb.lt
https://www.lb.lt
ACA (Association des Compagnies d’Assurances et de Reassurances/Luxembourg Insurance and Reinsurance Association
Address: ACA, mediateur en assurances, 12 rue Erasme, L – 1468 Luxembourg
Telephone : +352 44 21 44 1
aca@aca.lu
https://www.aca.lu
Complaint form
CAA (Commissariat aux Assurances)
Address: CAA, 11, rue Robert Stumper, L-2557 Luxembourg
Telephone : +352 22 69 11 1
reclamation@caa.lu
www.caa.lu
Complaint form
OAFS (Office of the Arbiter for Financial Services )
Address: Office of the Arbiter for Financial Services N/S in Regional Road, Msida, MSD 1920, Malta
Telephone: (+356) 21249245 or Telephone: 8007 2366 free from Malta
https://www.financialarbiter.org.mt
Complaint form
Kifid (Klachteninstituut Financiële Dienstverlening/ Complaint Institute for Financial Disputes)
Address: Kifid, Consumer desk, Postbus 93257, 2509 AG Den Haag
Telephone: +31 (0)70 333 8 999
consumers@kifid.nl
https://www.kifid.nl
Complaint form
FinKN (Finansklagenemnda/ Norwegian Financial Services Complaints Board)
Address: FinKN, Postboks 53 Skøyen, 0212 Oslo
Telephone: +47 23 13 19 60
post@finkn.no
https://www.finkn.no
Biuro Rzecznika Finansowego (Office of Financial Ombudsman Service)
Address: Biuro Rzecznika Finansowego, Ul. Nowogrodzka 47a, 00-695 Warszawa
Telephone: +48 22 333 73 26/27
biuro@rf.gov.pl
http://www.rf.gov.pl
ASF (Autoridade de Supervisão de Seguros e Fundos de Pensões/Supervision of Insurance and Pension Funds)
Address: ASF, Av. da República, 76, 1600-205 Lisboa
Telephone: +(351) 21 790 31 00
https://www.asf.com.pt
Complaint form
ASF (Autoritatea de Supraveghere Financiară/ Financial Supervisory Authority)
Address: ASF, Splaiul Independentei No. 15, sector 5, 050092 Bucharest
Telephone: +40 21 305 3470 or Telephone:+0800 825 627 free from Romania
office@asfromania.ro
https://asfromania.ro
ANPC (National Authority for Consumer Protection)
Address: ANPC, Autoritatea Națională pentru Protecția Consumatorilor, Bulevardul Aviatorilor nr. 72, Sector 1, București, Romania
https://eservicii.anpc.ro
SAL-FIN
Address: SAL-FIN, Splaiul Independenței nr. 15, Sector 5, 050092, București, Romania
office@salfin.ro
https://www.salfin.ro
NBS (Narodna banka Slovenska/ National Bank of Slovakia)
Address: NBS, Imricha Karvaša 1, 813 25 Bratislava
Telephone: +421 2 5787 1111
info@nbs.sk
https://nbs.sk
Slovensko zavarovalno združenje (Slovenian Insurance Association)
Address: Slovensko zavarovalno združenje, GIZ, Železna cesta 14, Si-1001 Ljubljana
Telephone: +386 1 3009381
https://www.zav-zdruzenje.si
irps@zav-zdruzenje.si
DGSFP (Dirección General de Seguros y Fondos de Pensiones)
Address: DGSFP, Servicio de Reclamaciones, Paseo de la Castellana 44, 28046 Madrid
Telephone: +34 952 24 99 82
https://dgsfp.mineco.gob.es
Complaint form
Swedish Consumers’ Insurance Bureau
Address: Swedish Consumers’ Insurance Bureau, Box 24215, 104 51 Stockholm
Telephone : +46 8 225 800
https://www.konsumenternas.se
ARN (Allmänna reklamationsnämnden/ National Board for Consumer Complaints)
Address: ARN, Box 174, 101 23 Stockholm
Telephone: +46 8 50 88 60 00
arn@arn.se
https://www.arn.se